> For the complete documentation index, see [llms.txt](https://docs.webexp.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.webexp.dev/supra-shopify-theme/supra/faq-and-troubleshooting.md).

# FAQ & Troubleshooting

Things that look like faults but usually aren't.

## The theme editor shows a page I didn't make

Opening a template that no page uses yet — usually FAQ or Lookbook — previews it against some unrelated page, often "Your Privacy Choices". Assign a page to the template and it corrects itself. Customers never see it. See [Pages & Templates](/supra-shopify-theme/supra/pages-and-templates.md).

## My colourway columns aren't showing

The `custom.colorways` metafield isn't set on that product, or it lists only one product. A family needs more than one column before there is anything to show. See [Colorways](/supra-shopify-theme/supra/metafields/colorways.md).

Check the other colourways are **published to the Online Store** sales channel too — a draft product is invisible to the theme.

## The colourway columns are in a different order on each product

The lists disagree with each other. Every product in a family should carry the same list in the same order, itself included. A product left off its own list still gets a column, but at the front of the row rather than where you put it, so the columns move as customers click between the colours. See [Colorways](/supra-shopify-theme/supra/metafields/colorways.md).

## The category list is in the wrong order

You haven't picked a menu. With none set, SUPRA looks for a menu handled `sidebar-menu`, and failing that lists your collections alphabetically. Set the **Category menu** on the collection section.

## My filmstrip is mostly white space

Your product photos have room around the garment, and a 49px sliver cuts a slice where that room is most of what shows. Raise **Image zoom** on the filmstrip until the slivers fill. See [Filmstrip](/supra-shopify-theme/supra/sections-and-features/filmstrip.md).

## A product is tagged 'new' but has no badge on its collection tile

Two different systems. The filmstrip reads the product **tag** `new`; collection tiles read the [`custom.badge`](/supra-shopify-theme/supra/metafields/badge.md) **metafield**. Set both if you want both.

## My favicon isn't showing in Safari

It's probably an SVG. Safari only began rendering SVG favicons at version 26 — everything before ignores them. Upload a square PNG. See [Branding](/supra-shopify-theme/supra/theme-settings/branding.md).

## Shared links have no image

Your sharing image is missing, or it's an SVG. No social network or messaging app will draw an SVG. Upload a PNG or JPG at 1200 × 630 under [Branding](/supra-shopify-theme/supra/theme-settings/branding.md).

## The Enter Page flashes when I reload

It shouldn't — the skip is decided before the page is drawn. If you're seeing it, hard refresh the editor (`Cmd + Shift + R`) to clear cached theme assets.

## The countdown isn't appearing

Check the **Year** field has a real year in it. If the date can't be read the countdown renders nothing rather than showing something wrong. Times are read in your **store's** time zone, from Shopify settings → General.

## The collection grid got shorter when I turned on the top navigation

Expected. The page is built to fill exactly one screen, so a taller header leaves less room for the grid. Leave navigation in the footer if you want the tallest grid.

## Still stuck

[Email us](mailto:contact@webexp.dev) or reach us on [Instagram](https://www.instagram.com/webexp.dev/).