FAQ & Troubleshooting
Things that look like faults but usually aren't.
The theme editor shows a page I didn't make
Opening a template that no page uses yet — usually FAQ or Lookbook — previews it against some unrelated page, often "Your Privacy Choices". Assign a page to the template and it corrects itself. Customers never see it. See Pages & Templates.
My colourway columns aren't showing
The custom.colorways metafield isn't set on that product, or it lists only one product. A family needs more than one column before there is anything to show. See Colorways.
Check the other colourways are published to the Online Store sales channel too — a draft product is invisible to the theme.
The colourway columns are in a different order on each product
The lists disagree with each other. Every product in a family should carry the same list in the same order, itself included. A product left off its own list still gets a column, but at the front of the row rather than where you put it, so the columns move as customers click between the colours. See Colorways.
The category list is in the wrong order
You haven't picked a menu. With none set, SUPRA looks for a menu handled sidebar-menu, and failing that lists your collections alphabetically. Set the Category menu on the collection section.
My filmstrip is mostly white space
Your product photos have room around the garment, and a 49px sliver cuts a slice where that room is most of what shows. Raise Image zoom on the filmstrip until the slivers fill. See Filmstrip.
A product is tagged 'new' but has no badge on its collection tile
Two different systems. The filmstrip reads the product tag new; collection tiles read the custom.badge metafield. Set both if you want both.
My favicon isn't showing in Safari
It's probably an SVG. Safari only began rendering SVG favicons at version 26 — everything before ignores them. Upload a square PNG. See Branding.
Shared links have no image
Your sharing image is missing, or it's an SVG. No social network or messaging app will draw an SVG. Upload a PNG or JPG at 1200 × 630 under Branding.
The Enter Page flashes when I reload
It shouldn't — the skip is decided before the page is drawn. If you're seeing it, hard refresh the editor (Cmd + Shift + R) to clear cached theme assets.
The countdown isn't appearing
Check the Year field has a real year in it. If the date can't be read the countdown renders nothing rather than showing something wrong. Times are read in your store's time zone, from Shopify settings → General.
The collection grid got shorter when I turned on the top navigation
Expected. The page is built to fill exactly one screen, so a taller header leaves less room for the grid. Leave navigation in the footer if you want the tallest grid.
Still stuck
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