> For the complete documentation index, see [llms.txt](https://docs.webexp.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.webexp.dev/sply-shopify-theme/sply-starter/faq-and-troubleshooting.md).

# FAQ & Troubleshooting

Common issues and fixes.

### My product images have white boxes around them.

SPLY expects transparent cutout PNGs (background removed). Re-export your product images with a transparent background so they float on the seed colour.

### The store loads in dark mode even though I set light.

Returning visitors keep their last chosen mode. To lock the store to one mode, turn off **Show light/dark toggle in header** under **Theme settings → Mode**.

### The grid looks sparse.

Lower **Grid columns** under **Theme settings → Layout**, or raise **Products to show** on the Product Collection section (default 52).

### The enter modal isn't showing.

The enter modal is a Grow / Studio feature and isn't included in Starter.