FAQ & Troubleshooting

Common issues and fixes.

My product images have white boxes around them.

SPLY expects transparent cutout PNGs (background removed). Re-export your product images with a transparent background so they float on the seed colour.

The store loads in dark mode even though I set light.

Returning visitors keep their last chosen mode. To lock the store to one mode, turn off Show light/dark toggle in header under Theme settings → Mode.

The grid looks sparse.

Lower Grid columns under Theme settings → Layout, or raise Products to show on the Product Collection section (default 52).

The enter modal isn't showing.

The enter modal is a Grow / Studio feature and isn't included in Starter.