> For the complete documentation index, see [llms.txt](https://docs.webexp.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.webexp.dev/exp98-shopify-theme/exp98/faq-and-troubleshooting.md).

# FAQ & Troubleshooting

Things that look like faults but usually aren't.

## A game's discount code is rejected at checkout

The code typed into the game doesn't exist in your store, or is typed differently. Create it under **Discounts**, or change the game's **Discount code** to one you have, exactly. See [Games](/exp98-shopify-theme/exp98/sections-and-features/games.md).

## The music doesn't start by itself

No browser allows a page to play sound before the visitor has touched it — no site can do true autoplay. Turn on **Start playing on the shopper's first tap or click** in the Music section and the first tap anywhere starts it. See [Music Player](/exp98-shopify-theme/exp98/sections-and-features/music-player.md#why-it-cant-just-play).

## A track says "Cannot read this disc"

Its **Audio file URL** is wrong, or the file isn't an MP3. Copy the link again from **Content → Files** — with the link button, not from the address bar — and paste it into the track.

## The music sounds poor

The player plays the file as it is. Upload a 192 kbps or higher MP3.

## The filter bar only has availability and price

Those are Shopify's starting filters. Add colour, size, product type and the rest in the **Search & Discovery app** → **Filters**. See [Collection](/exp98-shopify-theme/exp98/sections-and-features/collection.md#which-filters-appear).

## The cart says free shipping, but checkout charges for shipping

The goal bar only shows progress; it doesn't change prices. Set up free shipping over the same amount under **Settings → Shipping and delivery**, or change the goal to match. See [Cart](/exp98-shopify-theme/exp98/sections-and-features/cart.md).

## There's no Size chart link on a product

Either no chart page is chosen, or none of the product's option names is on the **Show it beside these options** list, or the product has only one variant. See [Size Chart](/exp98-shopify-theme/exp98/metafields/size-chart.md#why-the-link-isnt-showing).

## The screensaver never starts

Check **Theme settings → Screensaver** isn't Off, and wait longer than **Start after**. It also never starts by itself in the theme editor, or for visitors whose device asks for reduced motion — **Start → Sleep** works in both.

## The enter gate or email sign-up doesn't appear in the editor

On purpose — they'd be in the way while you work. Select their section in the sidebar and they appear.

## On a phone there's only one Games icon

On purpose. On phones the games become one **Games** icon that opens a folder of them, so they don't take up a screen of icons.

## Shared links have no picture

Set a social sharing image under **Online Store → Preferences**. Products use their main image. See [Search & Sharing](/exp98-shopify-theme/exp98/theme-settings/search-and-sharing.md).

## Shoppers double-click the icons

They're used to double-clicking desktops, and nothing goes wrong when they do: EXP-98 opens on the first click, and the second just brings the same window to the front — it never opens a second copy. If you'd rather icons need a double-click, switch it under **Theme settings → Shell**.

## A change I made in the theme editor disappeared

If the theme's code is also edited elsewhere — through GitHub, or by us for custom work — the editor can save an older copy of a file over the newer one. Reload the theme editor before saving.